Scottish public services user engagement: managing relationships, preventing and resolving complaints (conference online)

Tuesday 24th May 2022
Scottish public services user engagement: managing relationships, preventing and resolving complaints (conference online)

Every public sector body wants and needs satisfied service users. People happy with the services they receive attach value to both the services and the organisation delivering them. However a negative experience can mean service users have toxically different views from the producer’s perception. Left unaddressed, complaints become grievances which cost time, money and potentially severe reputational damage. So what should organisations do to develop positive relationships with their service users? Is your service protecting itself effectively by valuing service users, fostering person-centred engagement and then intervening fast and well when complaints arise?

Location:

Online

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How to get your message across to government and MSPs and comply with lobbying rules (webinar)

Wednesday 27th October 2021
How to get your message across to government and MSPs and comply with lobbying rules (webinar)

Organisations in the public, private and third sectors all need to be able to communicate effectively with government and MSPs.  Often that communication can go badly due to misunderstanding of how government and MSPs work.  In a post pandemic world many voices will be seeking to influence what happens next.  Will yours be heard?

Location:

Online

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Public sector fraud during and after pandemic: how to understand the new risks (webinar)

Tuesday 31st August 2021

This webinar will focus on the new risks of public sector fraud which have emerged during pandemic. It will consider evidence and insight from what has been seen during the pandemic period, discuss potential vulnerabilities and how to deploy best practice to remain alert to unfolding challenges and reflect upon the nature of non-pandemic related fraud during and beyond pandemic.

Location:
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