Every public sector body wants and needs satisfied service users. People happy with the services they receive attach value to both the services and the organisation delivering them. However a negative experience can mean service users have toxically different views from the producer’s perception. Left unaddressed, complaints become grievances which cost time, money and potentially severe reputational damage. So what should organisations do to develop positive relationships with their service users? Is your service protecting itself effectively by valuing service users, fostering person-centred engagement and then intervening fast and well when complaints arise?

Online

Organisations in the public, private and third sectors all need to be able to communicate effectively with government and MSPs.  Often that communication can go badly due to misunderstanding of how government and MSPs work.  In a post pandemic world many voices will be seeking to influence what happens next.  Will yours be heard?

Online

This webinar will focus on the new risks of public sector fraud which have emerged during pandemic. It will consider evidence and insight from what has been seen during the pandemic period, discuss potential vulnerabilities and how to deploy best practice to remain alert to unfolding challenges and reflect upon the nature of non-pandemic related fraud during and beyond pandemic.

Online

This webinar is intended to explore how public services and the organisations delivering them have responded to, coped with and been reshaped by pandemic. It will discuss the longer-term implications for these services of the financial, demand, and sustainability effects of the pandemic and will address the questions of which services we will want, which we will need and whether we will have to choose which we can afford.

Online

The webinar will explore how the COVID pandemic and its consequences have impacted upon public bodies in terms of availability of information, effects upon accountability and transparency of decision making. It will discuss the lessons of that experience during pandemic and the implications for a culture of openness in those bodies post-pandemic. 

Online

Public finances have changed dramatically in just a few months. Public spending and debt is rising enormously as a consequence of the impact of coronavirus. As lockdown recedes and the emergency measures associated with coronavirus come to an end, the business of delivering core public services remains.

Online

This conference discusses the development of open government in Scotland's public bodies and services against the backdrop of the current and next Open Government in Scotland Action Plan published by the Scottish Government and the Scottish Open Government Network. It considers the roles of deliberative democracy, accountability, digital empowerment and co-production in decision making about the shape and funding of public services. It focuses on these opportunities in the context of ambitions on social justice, climate change and achieving net zero and in the immediate challenge of coronavirus pandemic and all its consequences for government and society.

Online

All of society has been impacted by coronavirus but for some the epidemic has presented criminal opportunity. Fraud - in and associated with the public sector - is a permanent challenge to both the integrity of public finances and to the delivery of public services of the highest standard. Recognised longer term fraud risks remain to be fought. Meanwhile new risks are emerging as systems, practices and public resources are adapted and reshaped to focus on trying to prevent and eradicate the threat of coronavirus.

Online